Pronto XI Support
& Training.

24/7 remote support and practical training for the people managing, planning and carrying out maintenance.

24/7 Remote Support Coverage

Keep your maintenance team moving across day and night shifts, weekends and public holidays. Strategy provides remote Pronto XI support for maintenance workflows, work orders, planning, scheduling, reporting, data quality and day-to-day user questions.

Coverage is arranged around your site’s requirements. We agree the supported workflows, authorised contacts, escalation process and response expectations with you. Urgent issues are prioritised by their effect on your team and operations.

Tell us your site, the task you are trying to complete, what has gone wrong and who is affected. That gives us the context to assess the issue and arrange the right support. For urgent assistance, call 0447 860 841.

Pronto XI Training Packages

Build confidence and consistency across your maintenance team. We tailor Pronto XI training to your site’s configuration, approved processes and the responsibilities of the people using the system.

Packages can be shaped for general users, supervisors, managers and planners, from introductory navigation and work requests through to work-order management, planning, scheduling and reporting. Scope, duration and learning outcomes are agreed around your team’s starting point and the work they need to perform.

Tailored Site Maintenance Packages

We develop training packages around the full maintenance process: maintenance management, planning and execution. Training connects the system steps with the way your site prepares, authorises, carries out, records and closes its maintenance work.

These packages can bring together site workflows, role responsibilities, work instructions, practical exercises and supporting guides. The aim is to give site staff and planners a consistent process they can apply in their own work.

Explore Maintenance Planning Support